Privacy Policy

Information we collect

We may collect:

• Your name, email address, phone number, billing details, and contact preferences
• Information you provide when booking, completing forms, or contacting us
• Details about the coaching offer you purchase
• Notes and preparation information related to your coaching session
• CliftonStrengths results or reports you choose to share, or that are provided as part of the coaching process
• Basic website and checkout data, such as device information, browser type, pages visited, and purchase activity

Payment information

Payments are processed through secure third-party payment providers. Gareth Mills Coaching does not store your full card details.

How we use your information

We use your information to:

• Provide the Discover and Apply Your Strengths coaching package
• Send access details, preparation resources, booking information, and follow-up messages
• Deliver the CliftonStrengths Top 5 assessment process and related coaching support
• Create and discuss your personal action plan
• Respond to enquiries and support requests
• Process payments and maintain business records
• Improve our website, offers, and client experience
• Send marketing emails where you have opted in or where permitted by law
• Meet legal, tax, accounting, and compliance obligations

Our lawful reasons for using your information

Depending on the situation, we rely on one or more of the following lawful bases under UK data protection law:

• Contract: to provide the service you have purchased
• Legal obligation: to keep required business, tax, and accounting records
• Legitimate interests: to operate, improve, and protect the business
• Consent: where you opt in to marketing or choose to share certain information

CliftonStrengths and Gallup

The Discover and Apply Your Strengths offer includes the CliftonStrengths Top 5 assessment, an official personalised report, and coaching support to help you understand and apply your results.

CliftonStrengths and Gallup are trademarks of Gallup, Inc. This service is provided independently by Gareth Mills Coaching. It is not a Gallup programme and is not a formal Gallup-affiliated product.

Where you access the CliftonStrengths assessment through Gallup or a Gallup platform, Gallup may process your personal information under its own privacy terms. You should review Gallup’s privacy information before using its services.

Who we share information with

We only share personal information where necessary. This may include:

• Website, checkout, email, booking, and payment service providers
• Video call and file storage providers
• Gallup or CliftonStrengths-related platforms where needed to provide the assessment and report
• Professional advisers, such as accountants, legal advisers, or insurers
• Authorities or regulators where required by law

We do not sell your personal information.

International transfers

Some service providers may process data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as recognised transfer mechanisms or provider contractual protections.

How long we keep your information

We keep personal information only for as long as needed for the reason it was collected, including legal, tax, accounting, and business record requirements.

General retention periods: [insert data retention details]

Marketing emails

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in an email or contacting us at [insert support email].

Cookies and website tracking

This website may use cookies and similar technologies to operate the site, process purchases, understand website activity, and improve the client experience.

Cookie details: [insert link to cookie policy or cookie banner information if used]

How we protect your information

We use reasonable technical and organisational measures to protect personal information. No online system can be guaranteed to be completely secure, but we take appropriate steps to reduce risk.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted in certain circumstances
• Ask us to restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Ask for a copy of your information in a portable format in certain circumstances

To make a request, contact [insert support email].

You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk if you are unhappy with how your personal information is handled.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the effective date shown above.